Contact

Two ways through, and they reach the same people. Tickets are better for anything involving your account, because they carry the context with them.

Support & tickets

Open a ticket

This is the best route for anything about your account, a video that came out wrong, billing, or a bug. A ticket keeps the history in one place, so you never have to re-explain the situation, and it arrives already tagged with your account — which usually removes the first two rounds of back-and-forth. If you are signed in, the button above takes you straight in.

Email

support@storeswiki.com

Fine for anything, and the right choice if you cannot sign in. Write from the address on your account where you can — it saves us verifying who you are. For security reports, put “security” in the subject; see security for how we handle them.

What helps us answer faster

• If a video went wrong, its link or id. That lets us read the actual job record and its per-step costs rather than guessing.
• What you expected, and what happened instead.
• For anything visual, a screenshot.

Why there is no phone number

A published number gets scraped and dialled by everyone except customers within about a week, and it produces no record — the next person to pick up knows nothing about your case. Tickets and email give you something you can refer back to and us something we can act on. If a conversation genuinely needs to happen live, ask in a ticket and we will arrange a call.

The company

ReelForge is a product of StoresWiki LLC, Lewes, Delaware, USA. Formal legal notices should be sent to that entity. Wider company information is at storeswiki.com.

Not a customer yet?

Email the same address. If you are weighing it up, the free trial answers most questions faster than we can — it covers one complete video and needs no card.